Rails Machine Status

Rails Machine Status

Unscheduled Emergency Maintenance

Emergency Maintenance on Host Jose

Time: 7:00pm EDT on Friday July 4th, 2014

At 7pm EDT on Friday July 4th, 2014, we noticed intermittent connectivity and issues on one of our hosts housing a small number of Rails Machine Customers. During the maintenance, we were forced to reboot the server, which caused a small amount of downtime for those customers. We will follow up with each of the affected customers on Monday with more information. Everything is now back online.

If you have any other questions, please file a support ticket. Thanks!

railsmachine Posted Friday, Jul 4, 2014 by Rails Machine

[Scheduled] Upstream Provider Maintenance

Time: Approx. 11:50pm EST on Monday June 30th, 2014.

Impacted services: A small number of customers connecting through the affected upstream provider.

On Monday June 30th, 2014, we were informed that one of our Upstream Providers will be conducting maintenance that may affect some connectivity coming in and out of our datacenter. The impact of this scheduled maintenance is expected be no longer than 30 minutes. Please let us know if you have any questions or concerns, or if you experience any problems, you may submit a ticket at http://support.railsmachine.com for assistance.

railsmachine Posted Monday, Jun 30, 2014 by Rails Machine

New OpenSSL Vulnerability - Affects Ubuntu 10.04 and 12.04

A new OpenSSL Vulnerability was discovered and there are updates to OpenSSL and related libraries out for both versions of Ubuntu we support, 10.04 and 12.04. We're working on confirming that all servers automatically got the upgrade through the automatic security update process. We'll upgrade it on any servers that haven't received the update, but if you'd like to check and upgrade it yourself, here's what you should run:

Ubuntu 10.04

sudo apt-get update && sudo apt-get install libssl-dev libssl0.9.8 openssl -y

Ubuntu 12.04

sudo apt-get update && sudo apt-get install libssl-dev libssl-doc libssl1.0.0 openssl -y
If you have any questions, please open a support ticket.
railsmachine Posted Thursday, Jun 5, 2014 by Rails Machine

Temporary Network Issues

There were temporary network issues causing slow performance for both inbound and outbound connections in the data center for about 15 minutes this morning. The issue cleared up on its own and everything appears to be back to normal.

We’re working with the data center to find the exact cause of the issue and will update this post when we have more information.

railsmachine Posted Wednesday, May 28, 2014 by Rails Machine

Memorial Day Support Schedule

The Rails Machine office will be close for Memorial Day on Monday, May 26th, 2014.

We'll be open normal business hours on Tuesday, May 27th

In case something goes awry for you, we're always reachable and available for Urgent support requests which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Thursday, May 22, 2014 by Rails Machine

[Scheduled] Atlanta Network Maintenance

Maintenance Notification:

Facility: Atlanta

Time: 04:00GMT (00:00EST) on Friday May 16

Window duration: 1 hours

Anticipated impact: Up to 15 minutes

Description:

Upstream Provider Maintenance

Impacted services:

Atlanta Gold Network connections

Details of Maintenance:

We have been notified of scheduled upstream maintenance for the Level3 network that will impact connections through this upstream on the Atlanta Gold network during the maintenance window listed above. Some network instability and suboptimal routing may occur during the scheduled window as traffic is rerouted through other upstream providers. No other providers are impacted by this maintenance.

If you have any other questions, please file a support ticket. Thanks! 

railsmachine Posted Monday, May 12, 2014 by Rails Machine

[Resolved] Upstream Connection Issue

Time: Approx. 2:00pm EDT on Friday May 2, 2014.

Impacted services: A small number of customers connecting through the affected upstream provider.

On May 2nd, 2014, we were informed of a momentary outage experienced by one of our upstream providers. The traffic automatically shifted to be carried by our other providers, during which time a small number of customers that were connecting via the affected provider were impacted. The provider has been stable since the switch over and the cause is being investigated.

railsmachine Posted Wednesday, May 7, 2014 by Rails Machine

[Resolved] Network Switch Failure

Time: 1:53am and 1:55am EDT on Monday May 5, 2014.

Impacted services: A small number of customers hosted in our GNAX facility.

Due to a software issue on a switch in our main Datacenter, some customers may have experienced a brief interruption in traffic passing through one of our provider connections. Only one provider was impacted, and traffic rerouting through redundant providers performed as expected. The hardware has passed a full diagnostics test and has been upgraded to help prevent this issue going forward.

If you have any other questions, please file a support ticket. Thanks!

railsmachine Posted Wednesday, May 7, 2014 by Rails Machine

[Resolved] Host Server : Fusion unscheduled Maintenance

Time: 11:00am EDT on Thursday May 1, 2014.

Impacted services: A small number of customers hosted in our GNAX facility.

Due to emergency maintenance on one of the host servers in our GNAX facility, a small number of customers experienced a small amount of inaccessibility. The affected customers were contacted individually. The issue has been resolved, and everything is functioning normally at this time. The only customers affected were those hosted on host Fusion.

If you have any other questions, please file a support ticket. Thanks!

railsmachine Posted Thursday, May 1, 2014 by Rails Machine

BGP connection issue at our datacenter

April 28th, 2014, around 12:18pm EST, the Level 3 connection going to our datacenter experienced an issue with a router on their network.

This caused a disruption to any connections that were passing through this Level 3 upstream, for about two minutes. The traffic then rerouted through our datacenter's other providers and no other upstream providers were affected by this outage. The Level 3 upstream connection was restored and is stable now.

railsmachine Posted Tuesday, Apr 29, 2014 by Rails Machine
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