Rails Machine Status

Rails Machine Status

Temporary Network Issues

The core routers at our datacenter underwent a reboot tonight as part of their scheduled maintenance. Some customers may have experienced a brief outage as traffic was re-routed temporarily. Their maintenance has been completed, and everything is now operating normally.

railsmachine Posted Tuesday, Oct 21, 2014 by Rails Machine

Columbus Day Support Schedule

The Rails Machine office will be closed for Columbus Day on Monday, October 13th, 2014.

We'll be open normal business hours on Tuesday, October 14th.

In case something goes awry for you, we're always reachable and available for Urgent support requests which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Friday, Oct 10, 2014 by Rails Machine

[Scheduled] PDU Maintenance

Maintenance Notification:

Time: 09:00AM Eastern on Tuesday September 30

Window duration: 2 hours

Anticipated impact: Up to 1 hour

Description:PDU Replacement

Details of Maintenance:

Due to a recently discovered problem, we will be replacing one of the PDUs in our Datacenter on the morning of Tuesday September 30th. A small number of customers will experience a short outage as we migrate them to the new PDU. We will contact those affected customers directly, and make every effort to minimize the downtime involved with this replacement.

If you have any questions, please file a support ticket. Thanks! 

railsmachine Posted Thursday, Sep 25, 2014 by Rails Machine

Bash Vulnerability Fix

Based on this vulnerability announcement for bash, and the availability of updated packages for Ubuntu, we're in the process of upgrading bash on all of the affected guests.

If you have any questions, please send an email to support@railsmachine.com.

railsmachine Posted Wednesday, Sep 24, 2014 by Rails Machine

[Scheduled] PDU Maintenance

Maintenance Notification:

Time: 09:00AM Eastern on Friday September 19

Window duration: 1 hours

Anticipated impact: Up to 15 minutes

Description:PDU Maintenance

Details of Maintenance:

We will be performing scheduled maintenace on one of the PDUs in our Datacenter on Friday morning, though we expect NO impact to our customers. In the unlikely event that the PDU must be rebooted, there is a possibility that a small number of customers may experience a short blip as their servers come back online. We will notify those individuals directly if rebooting the PDU becomes a necessity.

If you have any questions, please file a support ticket. Thanks! 

railsmachine Posted Thursday, Sep 18, 2014 by Rails Machine

Labor Day Support Schedule

The Rails Machine office will be close for Labor Day on Monday, September 1st, 2014.

We'll be open normal business hours on Tuesday, September 2nd.

In case something goes awry for you, we're always reachable and available for Urgent support requests which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Wednesday, Aug 27, 2014 by Rails Machine

[Resolved] Intermittent slow connectivity at our GNAX data center

At approximately 6am on 8/22/14, GNAX monitoring systems detected BGP session restarts related to high CPU usage on their core routers. The root cause could not be identified before the issues subsided at 10:30am. However at 10pm on 8/23/14, they were alerted to similar elevated CPU usage, and it was determined that external scanning traffic was causing the issue and affecting all customers at that location. GNAX Engineers were able to filter the traffic and return the CPU usage to normal until the scans subsided. Everything appears to have returned to normal since that time.

If you have any questions, please file a support ticket. Thanks!

railsmachine Posted Monday, Aug 25, 2014 by Rails Machine

Unscheduled Emergency Maintenance

Emergency Maintenance on Host Jose

Time: 7:00pm EDT on Friday July 4th, 2014

At 7pm EDT on Friday July 4th, 2014, we noticed intermittent connectivity and issues on one of our hosts housing a small number of Rails Machine Customers. During the maintenance, we were forced to reboot the server, which caused a small amount of downtime for those customers. We will follow up with each of the affected customers on Monday with more information. Everything is now back online.

If you have any other questions, please file a support ticket. Thanks!

railsmachine Posted Friday, Jul 4, 2014 by Rails Machine

[Scheduled] Upstream Provider Maintenance

Time: Approx. 11:50pm EST on Monday June 30th, 2014.

Impacted services: A small number of customers connecting through the affected upstream provider.

On Monday June 30th, 2014, we were informed that one of our Upstream Providers will be conducting maintenance that may affect some connectivity coming in and out of our datacenter. The impact of this scheduled maintenance is expected be no longer than 30 minutes. Please let us know if you have any questions or concerns, or if you experience any problems, you may submit a ticket at http://support.railsmachine.com for assistance.

railsmachine Posted Monday, Jun 30, 2014 by Rails Machine

New OpenSSL Vulnerability - Affects Ubuntu 10.04 and 12.04

A new OpenSSL Vulnerability was discovered and there are updates to OpenSSL and related libraries out for both versions of Ubuntu we support, 10.04 and 12.04. We're working on confirming that all servers automatically got the upgrade through the automatic security update process. We'll upgrade it on any servers that haven't received the update, but if you'd like to check and upgrade it yourself, here's what you should run:

Ubuntu 10.04

sudo apt-get update && sudo apt-get install libssl-dev libssl0.9.8 openssl -y

Ubuntu 12.04

sudo apt-get update && sudo apt-get install libssl-dev libssl-doc libssl1.0.0 openssl -y
If you have any questions, please open a support ticket.
railsmachine Posted Thursday, Jun 5, 2014 by Rails Machine
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