Rails Machine Status

Rails Machine Status

Labor Day Support Schedule

The Rails Machine office will be close for Labor Day on Monday, September 1st, 2014.

We'll be open normal business hours on Tuesday, September 2nd.

In case something goes awry for you, we're always reachable and available for Urgent support requests which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Wednesday, Aug 27, 2014 by Rails Machine

[Resolved] Intermittent slow connectivity at our GNAX data center

At approximately 6am on 8/22/14, GNAX monitoring systems detected BGP session restarts related to high CPU usage on their core routers. The root cause could not be identified before the issues subsided at 10:30am. However at 10pm on 8/23/14, they were alerted to similar elevated CPU usage, and it was determined that external scanning traffic was causing the issue and affecting all customers at that location. GNAX Engineers were able to filter the traffic and return the CPU usage to normal until the scans subsided. Everything appears to have returned to normal since that time.

If you have any questions, please file a support ticket. Thanks!

railsmachine Posted Monday, Aug 25, 2014 by Rails Machine

Gnax Connectivity Issues

At approximately 6am on 8/22/14, GNAX monitoring systems detected BGP session restarts related to high CPU usage on their core routers. The root cause could not be identified before the issues subsided at 10:30am. However at 10pm on 8/23/14, they were alerted to similar elevated CPU usage, and it was determined that external scanning traffic was causing the issue and affecting all customers at that location. GNAX Engineers were able to filter the traffic and return the CPU usage to normal until the scans subsided. Everything appears to have returned to normal since that time.

If you have any questions, please file a support ticket. Thanks!

railsmachine Posted Friday, Aug 22, 2014 by Rails Machine

Independence Day Support Schedule

The Rails Machine office will be close for Independence Day on Friday, July 4th, 2014.

We'll be open normal business hours on Monday, July 7th

In case something goes awry for you, we're always reachable and available for Urgent support requests which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Friday, Jul 4, 2014 by Rails Machine

Independence Day Support Schedule

The Rails Machine office will be close for Independence Day on Friday, July 4th, 2014.

We'll be open normal business hours on Monday, July 7th

In case something goes awry for you, we're always reachable and available for Urgent support requests which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Friday, Jul 4, 2014 by Rails Machine

Unscheduled Emergency Maintenance

Emergency Maintenance on Host Jose

Time: 7:00pm EDT on Friday July 4th, 2014

At 7pm EDT on Friday July 4th, 2014, we noticed intermittent connectivity and issues on one of our hosts housing a small number of Rails Machine Customers. During the maintenance, we were forced to reboot the server, which caused a small amount of downtime for those customers. We will follow up with each of the affected customers on Monday with more information. Everything is now back online.

If you have any other questions, please file a support ticket. Thanks!

railsmachine Posted Friday, Jul 4, 2014 by Rails Machine

Host Jose Maintenance

Emergency Maintenance on Host Jose

Time: 7:00pm EDT on Friday July 4th, 2014

At 7pm EDT on Friday July 4th, 2014, we noticed intermittent connectivity and issues on one of our hosts housing a small number of Rails Machine Customers. During the maintenance, we were forced to reboot the server, which caused a small amount of downtime for those customers. We will follow up with each of the affected customers on Monday with more information. Everything is now back online.

If you have any other questions, please file a support ticket. Thanks!

railsmachine Posted Friday, Jul 4, 2014 by Rails Machine

Gnax Connectivity Issues

This morning, July 1st, 2014 at approximately 7:10am EST, we began noticing some slow connectivity affecting some customers at our datacenter.

These slowdowns have been attributed to a DDoS attack on the datacenter that occurred during that time. The targetted IP was nullrouted almost immediately, and the issue was resolved.

If you have any questions, please file a support ticket. Thanks!

railsmachine Posted Tuesday, Jul 1, 2014 by Rails Machine

Slow connectivity at our GNAX data center

This morning, July 1st, 2014 at approximately 7:10am EST, we began noticing some slow connectivity affecting some customers at our datacenter.

These slowdowns have been attributed to a DDoS attack on the datacenter that occurred during that time. The targetted IP was nullrouted almost immediately, and the issue was resolved.

If you have any questions, please file a support ticket. Thanks!

railsmachine Posted Tuesday, Jul 1, 2014 by Rails Machine

Upstream Provider Maintenance

Time: Approx. 11:50pm EST on Monday June 30th, 2014.

Impacted services: A small number of customers connecting through the affected upstream provider.

On Monday June 30th, 2014, we were informed that one of our Upstream Providers will be conducting maintenance that may affect some connectivity coming in and out of our datacenter. The impact of this scheduled maintenance is expected be no longer than 30 minutes. Please let us know if you have any questions or concerns, or if you experience any problems, you may submit a ticket at http://support.railsmachine.com for assistance.

railsmachine Posted Monday, Jun 30, 2014 by Rails Machine
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