Rails Machine Status

Some customers in our Internap facility may be experiencing intermittent network problems. We received the following notice from Internap and expect a quick resolution:

Currently customers homed to our border5.acs and border6.acs may be seeing packet-loss due to a sustained DOS attack to these PNAP devices. Senior Internap engineers are actively working the issue and we will update you with more information as soon as it becomes available.

Update:

Yesterday senior engineers from Internap's internal departments worked to
mitigate the DOS attack that affected these two devices. The NOC saw
initial alarms on the devices at approximately 1PM EST and safeguards
were implemented over the next hour to halt the attack. We have been
monitoring both devices closely over the past 22 hours and have seen no
further alarms.

We are currently investigating the cause for intermittent network unavailability at our InterNAP data center. 

As of 11:300 AM EST, full network service was restored to the datacenter.

Initial indications point to a DDOS having caused this service interruption.

The status of this issue is RESOLVED. We will continue posting any new information here.

The server running Rails Machine Support site is being rebooted for emergency maintenance. This issue should be resolved within 15-30 minutes. We will update at that time.

10:01am EST The server and the Support Rails Machine site is back online now. Please submit a support ticket if you need any further assistance.

As part of our ongoing efforts to continually improve host stability and performance, we are scheduling maintenance on the host server 'pinpoint' on Sunday 4/29 at 10AM EST. During this maintenance, we expect 15-30 minutes of downtime for customers on this host.

As part of our ongoing efforts to continually improve host stability and performance, we are scheduling maintenance on the host server 'einbecker' on Sunday 4/29 at 9AM EST. During this maintenance, we expect 15-30 minutes of downtime for customers on this host.

As part of our ongoing efforts to continually improve host stability and performance, we are scheduling maintenance on the host server 'hops' on Sunday 4/15 at 10AM EST. During this maintenance, we expect 15-30 minutes of downtime for customers on this host.

10:22 am EST Maintenance has started

10:55 am EST Maintenance is complete, file system checks are running on all customer servers before being brought back online

11:02 am EST File system checks are completing and servers are starting to come back online

As part of our ongoing efforts to continually improve host stability and performance, we are scheduling maintenance on the host server 'dogfish' on Sunday 4/08 at 11AM EST. During this maintenance, we expect 15-30 minutes of downtime for customers on this host.

We'll be updating this post as the maintenance progresses.

11:00 am EST Maintenance has started

11:06 am EST Maintenance is complete, file system checks are running on all customer servers before being brought back online

11:10 am EST File system checks are completing and servers are starting to come back online

11:14 am EST All customer servers are back online. If any further assistance is need please open a Support Ticket.

The host server Einbecker is being rebooted for emergency maintenance. Customers with servers on this host will not be able to connect during the reboot. This issue should be resolved within 15-30 minutes. We will update at that time.

6:03am EDT The server is back online and file system checks are running now.

6:05am EDT File system checks are completing and servers are coming back online now.

6:10am EDT All servers are online now. Please submit a support ticket if you need any further assistance.

The host server Sixtu is being rebooted for emergency maintenance. Customers with servers on this host will not be able to connect during the reboot. This issue should be resolved within 15-30 minutes. We will update at that time.

8:52 AM EDT The server is back online and file system checks are running now. 

8:53 AM EDT File system checks are completing and servers are coming back online now.

The host server Natty is being rebooted for emergency maintenance. Customers with servers on this host will not be able to connect during the reboot. This issue should be resolved within 15-30 minutes. We will update at that time.

5:57pm EST The server is back online and file system checks are running now.

6:04pm EST File system checks are completing and servers are coming back online now.

6:15pm EST All servers are online now. Please submit a support ticket if you need any further assistance.