Rails Machine Status

Rails Machine Status

Thanksgiving Holiday Support Schedule

The Rails Machine office will be closed for the Thanksgiving Holiday on Thursday November 27th, and Friday November 28th.

We'll be open normal business hours on Monday December 1st.

We are always reachable and available for Urgent support requests in the event of an emergency, which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Wednesday, Nov 19, 2014 by Rails Machine

Temporary Network Issues

The core routers at our datacenter underwent a reboot tonight as part of their scheduled maintenance. Some customers may have experienced a brief outage as traffic was re-routed temporarily. Their maintenance has been completed, and everything is now operating normally.

railsmachine Posted Tuesday, Oct 21, 2014 by Rails Machine

Columbus Day Support Schedule

The Rails Machine office will be closed for Columbus Day on Monday, October 13th, 2014.

We'll be open normal business hours on Tuesday, October 14th.

In case something goes awry for you, we're always reachable and available for Urgent support requests which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Friday, Oct 10, 2014 by Rails Machine

Columbus Day Support Schedule

The Rails Machine office will be closed for Columbus Day on Monday, October 13th, 2014.

We'll be open normal business hours on Tuesday, October 14th.

In case something goes awry for you, we're always reachable and available for Urgent support requests which can be filed at https://support.railsmachine.com. All other non-urgent support request will be addressed during the next business day.

railsmachine Posted Friday, Oct 10, 2014 by Rails Machine

[Scheduled] PDU Maintenance

Maintenance Notification:

Time: 09:00AM Eastern on Tuesday September 30

Window duration: 2 hours

Anticipated impact: Up to 1 hour

Description:PDU Replacement

Details of Maintenance:

Due to a recently discovered problem, we will be replacing one of the PDUs in our Datacenter on the morning of Tuesday September 30th. A small number of customers will experience a short outage as we migrate them to the new PDU. We will contact those affected customers directly, and make every effort to minimize the downtime involved with this replacement.

If you have any questions, please file a support ticket. Thanks! 

railsmachine Posted Thursday, Sep 25, 2014 by Rails Machine

Gnax Pdu Replacement

Maintenance Notification:

Time: 09:00AM Eastern on Tuesday September 30

Window duration: 2 hours

Anticipated impact: Up to 1 hour

Description:PDU Replacement

Details of Maintenance:

Due to a recently discovered problem, we will be replacing one of the PDUs in our Datacenter on the morning of Tuesday September 30th. A small number of customers will experience a short outage as we migrate them to the new PDU. We will contact those affected customers directly, and make every effort to minimize the downtime involved with this replacement.

If you have any questions, please file a support ticket. Thanks! 

railsmachine Posted Thursday, Sep 25, 2014 by Rails Machine

Bash Vulnerability Fix

Based on this vulnerability announcement for bash, and the availability of updated packages for Ubuntu, we're in the process of upgrading bash on all of the affected guests.

If you have any questions, please send an email to support@railsmachine.com.

railsmachine Posted Wednesday, Sep 24, 2014 by Rails Machine

Bash Vulnerability Fix

Based on this vulnerability announcement for bash, and the availability of updated packages for Ubuntu, we're in the process of upgrading bash on all of the affected guests.

If you have any questions, please send an email to support@railsmachine.com.

railsmachine Posted Wednesday, Sep 24, 2014 by Rails Machine

[Scheduled] PDU Maintenance

Maintenance Notification:

Time: 09:00AM Eastern on Friday September 19

Window duration: 1 hours

Anticipated impact: Up to 15 minutes

Description:PDU Maintenance

Details of Maintenance:

We will be performing scheduled maintenace on one of the PDUs in our Datacenter on Friday morning, though we expect NO impact to our customers. In the unlikely event that the PDU must be rebooted, there is a possibility that a small number of customers may experience a short blip as their servers come back online. We will notify those individuals directly if rebooting the PDU becomes a necessity.

If you have any questions, please file a support ticket. Thanks! 

railsmachine Posted Thursday, Sep 18, 2014 by Rails Machine

Gnax Pdu Maintenance

Maintenance Notification:

Time: 09:00AM Eastern on Friday September 19

Window duration: 1 hours

Anticipated impact: Up to 15 minutes

Description:PDU Maintenance

Details of Maintenance:

We will be performing scheduled maintenace on one of the PDUs in our Datacenter on Friday morning, though we expect NO impact to our customers. In the unlikely event that the PDU must be rebooted, there is a possibility that a small number of customers may experience a short blip as their servers come back online. We will notify those individuals directly if rebooting the PDU becomes a necessity.

If you have any questions, please file a support ticket. Thanks! 

railsmachine Posted Thursday, Sep 18, 2014 by Rails Machine
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